Google-verified1,752 Google reviewssince 1985
Technicians regularly arrive on time, explain work clearly, and send photos before arriving; customers appreciate the balance of quality and fair pricing. Scheduling constraints have emerged recently: the company is running four months behind with reduced staff, making weekend appointments difficult for working customers and requiring advance planning.
Recent shift: In the past four months, scheduling availability has tightened significantly. The business was four months behind as of mid-July 2026, down to eight technicians from twelve, making weekend slots unavailable and forcing working customers to request time off. Earlier reviews emphasize responsiveness and quick scheduling; the most recent complaint flags this as a growing pain.
Five-star reviewers praise Ian and other technicians for fast, professional work and leaving homes clean. One-star reviews repeatedly cite steep trip charges (often $75+), poor drain-cleaning results, refusal to use tools despite billing, and an owner described as rude and dismissive. The split between glowing and severely negative feedback suggests inconsistent service quality.
Most reviewers report years of dependable service and quick response times, especially from long-term staff Eric, Mark, and Steve. However, a detailed 2018 complaint details high-pressure sales tactics, poor accountability after a technician caused water damage, and confrontational management response that overshadows otherwise positive experiences.
Calls get answered fast and technicians arrive same-day or within 24 hours. Techs like Philip and Dylan Edwards explain the problem clearly, quote before starting, clean up after themselves, and stand behind their work with warranties. Service quality and respect for the home earn consistent praise. Pricing sits higher than some competitors, though reviewers say it matches the work done. One old review flagged the location as closed, but 142 reviews (92% five-star) suggest normal operations.
Last updated 2026-07-18