Google-verified16 Google reviews
Five-star reviews praise technicians like Dawson and Ian for professionalism and quick fixes, often completing work within an hour. One-star complaints focus on aggressive pricing (including trip charges), incomplete diagnostics, and an unprofessional owner. Recent positive feedback suggests improved customer service, but pricing and follow-through remain sticking points.
Recent shift: Recent five-star review (16 hours ago) shows improved courtesy and follow-up support compared to older one-star complaints about rudeness and refusal to diagnose.
Most reviewers report years of dependable service and quick response times, especially from long-term staff Eric, Mark, and Steve. However, a detailed 2018 complaint details high-pressure sales tactics, poor accountability after a technician caused water damage, and confrontational management response that overshadows otherwise positive experiences.
Most jobs run smooth: crews arrive on schedule, handle tough work like pipe replacement and faucet installs cleanly, and leave the space tidy. One recent appointment was missed without notice, causing lost work time; older reviews note the company sometimes closes to new customers when fully booked.
Reviewers consistently report fast arrival times, polite technicians who explain their work, and jobs completed efficiently. The company handles emergency calls outside standard hours and performs major installs like water heaters and duct replacements in one or two days at reasonable prices. One customer noted a delay in receiving invoices and maintenance contracts after service.
Last updated 2026-08-01