Google-verified87 Google reviewsover 25 years
Russell Dennis anchors the business's reputation. Reviewers name him repeatedly across water heater replacements, leak repairs, and valve work, consistently noting his politeness, timeliness, and thorough explanations. Staff clean up after jobs and handle plumbing emergencies same-day, though one reviewer noted pricing felt expensive relative to market.
Other technicians (Chris, Jeff, Kris) earn similar praise for knowledge and demeanor. The business operates across Midtown-Downtown Columbia with open hours every day, backed by over 25 years in the HVAC and plumbing trade.
Perfecto Plumbing handles repairs from emergency leaks to major sewer line work, earning consistent praise for on-time service, clear explanations, and fair quotes. One significant dispute involved a damaged tub during a 2024 bathroom remodel job, resulting in a disputed refund and additional repair costs to the customer, though this remains an isolated complaint among 60 reviews.
All six reviews award five stars. One caller reached a technician within 45 minutes of an after-hours emergency call; another praised quick, quality work on a pot filler fixture. Multiple reviewers report years of repeat business and note Aero fits them in even on short notice.
All 71 reviews rate this business five stars. Reviewers consistently praise quick response times, appointment availability, and the professionalism of named staff like Joseph, Wally, Jordan, and Isaac. Work quality and communication stand out; customers note thorough diagnostics, informative explanations, and proactive follow-up from scheduling through completion.
Last updated 2026-08-01