Google-verified71 Google reviews
All 71 reviews rate this business five stars. Reviewers consistently praise quick response times, appointment availability, and the professionalism of named staff like Joseph, Wally, Jordan, and Isaac. Work quality and communication stand out; customers note thorough diagnostics, informative explanations, and proactive follow-up from scheduling through completion.
All six reviews award five stars. One caller reached a technician within 45 minutes of an after-hours emergency call; another praised quick, quality work on a pot filler fixture. Multiple reviewers report years of repeat business and note Aero fits them in even on short notice.
Russell Dennis anchors the business's reputation. Reviewers name him repeatedly across water heater replacements, leak repairs, and valve work, consistently noting his politeness, timeliness, and thorough explanations. Staff clean up after jobs and handle plumbing emergencies same-day, though one reviewer noted pricing felt expensive relative to market. Other technicians (Chris, Jeff, Kris) earn similar praise for knowledge and demeanor. The business operates across Midtown-Downtown Columbia with open hours every day, backed by over 25 years in the HVAC and plumbing trade.
Most recent work-leak repairs, pipe replacement, sink fixes-gets done quickly and cleanly, with staff who explain the job and show up on time. The one low review is too old and vague to assess; current feedback consistently praises Bill and the team for professionalism and fair rates.
Last updated 2026-08-01