Google-verified62 Google reviewssince 1988
Webster delivers fast diagnosis and repairs for most routine jobs, with multiple reviewers praising same-day response and technicians like Daniel and Hollywood for efficiency and courtesy. However, a pattern of high-stakes failures emerges around gas leak detection and complex diagnostics: at least two households report the company missing leaks later confirmed by outside experts, charging service fees for unfinished work, and owner Mark's combative handling of disputes over billing and scope.
Recent shift: No clear trend shift, but mix of strong five-star reviews alongside high-stakes one-star disputes remains consistent across the timeline.
Fast Response lives up to its name: most reviewers report technicians arriving within hours and resolving jobs quickly. Named staff (Robert Sims, Anthony, Will, Tron) earn repeated praise for professionalism and problem-solving. Two older complaints about communication and misdiagnosis stand out against 85% five-star ratings, suggesting these were isolated issues.
Clean Plumbing earns consistent five-star reviews for arriving on time, explaining work clearly, and charging fairly. Reviewers name Eathan and Nicholas as knowledgeable technicians who handle emergency calls within 30 minutes, leave work areas clean, and deliver complex jobs like repiping and gas line work without cutting corners.
Over eight years and hundreds of jobs, Cottrell delivers consistent professionalism. Technicians like Brett, Chris, Tim, Kurt, and Josh arrive on time or early, explain their work clearly, and handle emergencies the same day. Customers consistently note fair pricing and respectful treatment of their homes. Multiple visits reveal the hallmark: plumbers identify issues promptly, offer choices, quote upfront, and move fast. HVAC tuneups are thorough. Sunday emergency calls get same-day response. Staff names appear regularly because homeowners return-a sign trust outlasts any single repair.
Last updated 2026-08-01