Google-verified621 Google reviewsSince 1995
Staff answer early morning calls and arrive same-day, often within hours. Technicians like Tim and Jason build rapport, explain work clearly, and solve problems without pressure to upsell. Customers who've used them for years cite honesty, reasonable fees, and willingness to spend time diagnosing issues-even billing only $75 for a lengthy leak hunt. Holiday and weekend availability stands out in an industry known for delays.
Plumbing work covers everything from emergency repairs to slab leaks and remodeling; HVAC is also core. The rare miscommunication gets corrected fast. Reviewers emphasize that Cottrell staff feel like "down to earth, good people" who care about client satisfaction over sales tactics.
Most jobs run smoothly: staff arrive quickly, identify problems fast, and charge fairly for straightforward fixes like unclogging drains or replacing water heaters. Larger or disputed work creates friction, with customers reporting surprise bills, missed diagnoses (especially gas leaks), and owner Mark's defensive responses to complaints rather than making things right.
Capital City Plumbing earns strong marks for technician reliability and personal rapport. Joseph, Luis, Ray, and Ferguson consistently show up promptly, explain work clearly, and treat customers with respect. Repeat customers praise fair pricing and the team's willingness to handle emergency calls. The business handles everything from drain clogs to water heater installs to sewer repairs. Customers report same-day or next-day service, and the named technicians are often requested by name on follow-up jobs.
Strong reliability for urgent water heater and pipe repairs, with experienced staff who often spot problems others miss. Recent complaints about missed appointments and communication breakdowns deserve attention before booking.
Last updated 2026-07-18