Google-verified142 Google reviews
Calls get answered fast and technicians arrive same-day or within 24 hours. Techs like Philip and Dylan Edwards explain the problem clearly, quote before starting, clean up after themselves, and stand behind their work with warranties.
Service quality and respect for the home earn consistent praise. Pricing sits higher than some competitors, though reviewers say it matches the work done. One old review flagged the location as closed, but 142 reviews (92% five-star) suggest normal operations.
Five-star reviewers praise Ian and other technicians for fast, professional work and leaving homes clean. One-star reviews repeatedly cite steep trip charges (often $75+), poor drain-cleaning results, refusal to use tools despite billing, and an owner described as rude and dismissive. The split between glowing and severely negative feedback suggests inconsistent service quality.
Most jobs run smooth: crews arrive on schedule, handle tough work like pipe replacement and faucet installs cleanly, and leave the space tidy. One recent appointment was missed without notice, causing lost work time; older reviews note the company sometimes closes to new customers when fully booked.
Most reviewers report years of dependable service and quick response times, especially from long-term staff Eric, Mark, and Steve. However, a detailed 2018 complaint details high-pressure sales tactics, poor accountability after a technician caused water damage, and confrontational management response that overshadows otherwise positive experiences.
Last updated 2026-07-18