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Roto-Rooter Plumbing & Water Cleanup

Updated 2026-08-01 · 2,402 reviewed · 151 listed · Scored from 1,122 Google reviews · How we rank ›

4.6(1122) 83 composite score See reviews on Google ✓ Google-verified
Drain & Sewer CleaningWater Heater Installation & RepairEmergency PlumbingLeak Detection & RepairCommercial PlumbingGas Line Services

Google-verified1,122 Google reviewssince 1935

Roto-Rooter Plumbing & Water Cleanup
Services
Drain & Sewer Cleaning, Water Heater Installation & Repair, Emergency Plumbing
Reviews
1122

What recent reviews say

Most encounters deliver reliably fast repairs from named technicians who explain the work clearly and arrive when promised. Samantha and Ayden appear repeatedly in praise for technical skill and courtesy. One significant dispute over water damage mitigation involved disputed charges, missing insurance paperwork, and lien threats, though the business later settled after the customer escalated.

The business handles routine leak repairs and toilet work smoothly. Concerns center on complex water loss claims where scope and documentation fell short of insurance carrier expectations.

Recent shift: One significant dispute over water damage mitigation in recent months, initially unresolved with threats of lien, later settled after BBB complaint. Otherwise, recent reviews consistent with strong reputation for technician skill and responsiveness.

Praised for
  • skilled technicians by name
  • fast, thorough service
  • professional and polite
  • showed up on time
  • knowledgeable staff
Watch-outs
  • inadequate insurance documentation
  • extensive scope without clear justification
  • failed to file insurance claim as promised
  • aggressive debt collection approach
showed-up-on-timefriendly-technicianquick-turnaroundskilled-workmanshipresponsivepunctual
Best for: Homeowners needing fast leak or toilet repairs with friendly, knowledgeable technicians.
Think twice if: Scope of complex water damage claims should be discussed and documented thoroughly before work begins; request insurance documentation in writing.

Strengths

  • named technicians with strong individual reputations
  • fast turnaround on routine repairs
  • willing to settle disputes after escalation

Worth knowing

  • Samantha (also called Sam or Sammie) regularly praised by name for leak and toilet repairs
  • Ayden consistently mentioned for reliability and customer service
  • one water damage mitigation claim resulted in $16,831.97 dispute before settlement
  • business later resolved that dispute after customer escalated to BBB

What reviews say by service

Leak Detection & Repair
Routine leak repairs praised for speed and clarity; one complex water loss case involved underdocumented scope.
Emergency Plumbing
Fast response and knowledgeable diagnosis on emergency calls like leaking toilets.
Commercial Plumbing
Commercial customer praised the service and technician attitude.

How it compares

  • Rated 4.6 against a 4.72 average across the 77 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How we scored this

How We Rank
Star rating 73
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
968
4
47
3
8
2
15
1
84

Common questions

Can I request a specific technician?
Yes. Reviewers specifically asked for Samantha and Ayden by name in follow-up calls and were satisfied; the business appears to honor those requests.
Will Roto-Rooter file my insurance claim?
One customer reported they promised to file but failed to do so; you should file your own claim and keep records of all documentation.
How quickly can they respond to emergencies?
Multiple reviewers noted fast turnaround on same-day or urgent repairs, though specific response times are not stated in reviews.
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Last updated 2026-08-01