Google-verified1,528 Google reviewsSince 2008
Most customers praise Kay's technicians by name for showing up on time, working efficiently, and treating them as people. The company has earned loyalty for after-hours emergencies and free corrective work when needed. Two recent one-star reviews describe a serious leak caused by their own work, followed by a month of silence, no updates, and work halted mid-repair without notification. A third complaint involved misdiagnosis on a water heater issue and a $200 diagnostic fee when the problem was quickly fixed by another company. Growth appears to have strained their consistency in follow-up and troubleshooting quality.
Best results come from named technicians like Matt, Butch, and Colt, who handle routine repairs, emergencies, and remodels competently. Their gold subscription plan draws praise. Water heater service quality varies: some customers found diagnostic fees high and encountered poor problem-solving. The business acknowledges mistakes but recovery depends heavily on which crew responds.
Technicians arrive promptly, explain problems clearly, and offer multiple solutions with pricing. Named staff like Tyler and Sam earn praise for knowledge, friendliness, and speed; one customer got water restored in under an hour. Communication stands out - teams call before arrival and text updates. Pricing is fair to some, though one review noted costs seemed high despite quality work.
Bill Corcoran and his team handle emergency calls within hours and charge fairly for the work. Customers who have used him for years praise his honesty, quick turnaround, and willingness to explain options rather than upsell parts. Work spans emergency water line repairs, water heater fixes, leak detection, dishwasher installation, and toilet rebuilds. Reviewers consistently note on-time arrival, clean work sites, and a personal touch that distinguishes a one-person operation from larger outfits.
Meetze technicians arrive on time and diagnose problems with genuine competence, even tackling complicated systems and emergency weekend calls. Reviewers name staff members often, noting their politeness and professionalism; several mention clutter cleanup and aftercare. Two complaints center on cost (one gas line and leak repair totaling $4200; another $300 diagnostic) and one suggests a repair was attempted despite doubt it would work. The company operates seven days and fields Sunday and holiday requests. Water heater, leak, broken pipe, and gas line work feature prominently in praise. Their website claims A+ BBB rating, licensing, and service across the Columbia area since 1981.
Last updated 2026-07-18