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CPS Drain & Plumbing

Updated 2026-07-18 · 2,364 reviewed · 148 listed · Scored from 400 Google reviews · How we rank ›

5.0(400) 94 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingDrain & Sewer CleaningWater Heater Installation & RepairCommercial PlumbingRepiping & Pipe RepairGas Line ServicesLeak Detection & Repair

Google-verified400 Google reviewssince 1991

CPS Drain & Plumbing
Services
Emergency Plumbing, Drain & Sewer Cleaning, Water Heater Installation & Repair
Reviews
400
Compare: CPS Drain & Plumbing vs Call Dad: which one for an emergency plumbing call?CPS Drain & Plumbing vs Carolina Conditions: which one for water heater work?CPS Drain & Plumbing vs Cottrell & Co: leak detection and repair compared

What recent reviews say

For over thirty years, CPS has earned consistent five-star praise for speed and professionalism. Technicians like Robert, Gary, Joel, and Colleen diagnose problems quickly, arrive on schedule or early, and complete repairs the same day when possible.

Reviewers trust them with older homes and complex work. Staff communicate openly about costs and potential issues before starting. One customer called them "an advisor for all things plumbing" after years of successful water line updates to a 1941 home. Pricing was described as reasonable by multiple customers.

Praised for
  • responsive and quick turnaround
  • experienced and knowledgeable technicians
  • professional and friendly staff
  • trustworthy advisor for ongoing plumbing needs
  • honest and transparent communication
punctualskilled-workmanshipresponsiveshowed-up-on-timefriendly-technicianfair-pricingupfront-quotequick-turnaround
Best for: homeowners with older houses needing trustworthy, quick plumbing updates and repairs

Strengths

  • Same-day or next-day service
  • Named experienced technicians (Robert, Gary, Joel, Kim, Colleen)
  • Long-standing expertise with older homes
  • Transparent pricing and diagnostics upfront

Worth knowing

  • Licensed, Bonded and Insured (per their website)
  • Operating since 1991
  • Named technicians praised repeatedly: Robert (leak repair, crawlspace work), Gary (outdoor faucets, leaks), Joel (prompt diagnosis and water heater bids), Colleen (next-day service), Kim Fengler (general repair)
  • Multiple customers report same-day completion or next-day appointments
  • Customers describe staff explaining planned work and potential issues with older homes before starting

What reviews say by service

Leak Detection & Repair
Quick diagnosis and same-day or next-day completion praised across multiple outdoor faucet and water line repairs.
Water Heater Installation & Repair
Joel's prompt diagnosis and transparent bidding on water heater replacement appreciated by customer.
Repiping & Pipe Repair
Customers consistently report professional and thorough water line updates, especially for older homes.
Emergency Plumbing
Next-day or same-day emergency response and completion noted as standard across multiple reviews.
Drain & Sewer Cleaning
Listed as a service; no review text directly speaks to it.

How it compares

  • Rated 5 against a 4.67 average across the 106 emergency plumbing businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Rank
Star rating 99
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
396
4
1
3
2
2
0
1
1

Common questions

Can they come out same day or the next day?
Yes. Multiple recent reviews report same-day service or next-day appointments. One customer was served the afternoon of the call.
Do they explain costs and potential issues before starting work?
Yes. Reviewers note staff show the planned work and discuss any issues they could encounter, especially with older homes.
Are they experienced with older homes?
Yes. One customer with a 1941 home praised their professional updates of water lines over many years, calling them a trusted advisor for all plumbing needs.
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Customers regularly praise Franklin Plumbing for arriving same-day or next-day with technicians who diagnose problems quickly and explain solutions clearly. Named staff like Joey, Lawrence, Joshua, and Tony earn repeated mention for patience and professionalism, with crews leaving areas clean after repairs. Pricing complaints emerge occasionally. One reviewer balked at $676 for a sink stopper replacement; another found $500+ steep for a 30-minute drain fix. A $69 diagnostic fee that didn't result in a fix also rankled. Otherwise, the business handles emergency calls promptly, coordinates with warranty companies smoothly, and technicians often spot secondary issues homeowners miss.

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Last updated 2026-07-18