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Cassell Brothers Home Services

Updated 2026-08-01 · 2,402 reviewed · 151 listed · Scored from 6,990 Google reviews · How we rank ›

4.9(6990) 89 composite score See reviews on Google ✓ Google-verified
Drain & Sewer CleaningWater Heater Installation & RepairEmergency PlumbingLeak Detection & RepairBathroom & Kitchen Remodel PlumbingRepiping & Pipe RepairCommercial PlumbingGas Line Services

Google-verified6,990 Google reviews

Cassell Brothers Home Services
Services
Drain & Sewer Cleaning, Water Heater Installation & Repair, Emergency Plumbing
Reviews
6990

What recent reviews say

Technicians consistently show up on schedule, introduce themselves, and talk customers through every step of repairs and installations. Named staff like Josh, Dave, Pablo, Danny Ferrari, and Chris Danzler earn specific praise for problem-solving on complex jobs-from century-old replumbing to HVAC emergencies-and for treating customers like partners rather than transactions.

One customer felt surprised by final charges without itemization, though they resolved it with management. Across plumbing, water heater, HVAC, and gas work, reviewers report the company prioritizes clarity, follow-up communication, and getting jobs right the first time.

Praised for
  • named technicians excel and build trust
  • arrive on time and call ahead
  • explain work step-by-step clearly
  • professional and courteous across all interactions
Watch-outs
  • lack of itemized billing can feel opaque
  • one customer felt overcharged despite settlement
punctualshowed-up-on-timeskilled-workmanshipfriendly-technicianresponsivequick-turnaround
Best for: Homeowners with complex or emergency plumbing, HVAC, or heating issues who value named, skilled technicians.
Think twice if: Ask for itemized estimates before signing; one customer felt blindsided by final charges despite later settlement.

Strengths

  • named technicians known for problem-solving on complex jobs
  • prompt arrival with advance notice
  • step-by-step explanations and ongoing communication
  • handles emergency flooding and historical home replumbing

Worth knowing

  • Named technicians praised by name: Josh, Dave, Darin, Michael, Anthony, Danny Ferrari, Chris Danzler, Bobby, Pablo, Doug
  • Technicians arrive on time with advance text notice
  • Step-by-step explanations during work; technicians keep customers informed of progress
  • Handles commercial emergency work (flooded bar restroom)
  • Complex jobs tackled: century-old house replumbing, slab leaks, Mitsubishi heat pump maintenance, refrigerant leak detection
  • Follow-up communication: technicians call with parts delivery dates and installation schedules
  • One billing dispute resolved with manager after customer felt overcharged

What reviews say by service

Emergency Plumbing
Commercial bar flooding resolved quickly; customers report stress relief and rapid response.
Drain & Sewer Cleaning
Technicians disassemble and clean cassettes thoroughly; customers report clear communication during the process.
Water Heater Installation & Repair
Tankless water heater work mentioned on website; positive general feedback on water-related repairs.
Leak Detection & Repair
Refrigerant leak detection with proper tools praised; slab leaks listed on website.
Repiping & Pipe Repair
Century-old house replumbing handled with creative solutions and multiple options presented.
Gas Line Services
Website lists gas line repair; no specific review commentary.

How it compares

  • Rated 4.9 against a 4.72 average across the 77 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we scored this

How We Rank
Star rating 93
Review volume 100
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Rating breakdown

5
6600
4
166
3
48
2
40
1
136

Common questions

Do they come out for emergencies?
Yes. A recent review describes a commercial bar flooding resolved on the first call; they are listed as offering emergency plumbing.
Do technicians explain the work before they start?
Consistently. Multiple reviews note technicians introduce themselves, describe every step, and explain how long the job will take (e.g., 4-7 hours for HVAC installation).
Will they call me before arriving?
Yes. Reviews mention advance text alerts when technicians are on their way.
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Last updated 2026-08-01